Privacy policy

At Zyra Vibe, protecting your privacy is one of our top priorities. We are committed to handling your personal data responsibly and in accordance with the Singapore Personal Data Protection Act (PDPA). This policy explains how we collect, use, and protect your data.

Information We Collect

We collect only the necessary information required to process your order effectively. This includes:

  • Your full name
  • Your contact number
  • Your email address
  • Your delivery address
  • Your order and payment details

Purpose of Collecting Data

The information collected is used strictly for the following purposes:

  • To process and confirm orders placed on our website
  • To arrange and complete deliveries through our logistics partners
  • To communicate updates regarding your purchase, delivery status, or order issues
  • To share marketing promotions or offers, but only if you have provided explicit consent

Data Sharing

To ensure smooth service, your data may be shared with certain third parties who are directly involved in fulfilling your order. These include:

  • Courier partners, who require your address and contact details to deliver your order
  • Payment service providers, who process and verify your transactions
  • IT support services, who maintain and secure our system operations

Your personal data will never be sold, rented, or disclosed to third parties not involved in your order fulfillment.

Data Retention and Security

  • Your personal data is stored securely using systems that are designed to prevent unauthorized access, misuse, or accidental loss.
  • We retain your information only for as long as necessary to fulfill the purposes for which it was collected. After that, it will be securely deleted.

Your Rights Under PDPA

As our customer, you have specific rights regarding your personal information:

  • You may request access to the personal data we hold about you.
  • You may request correction or updates if your information is inaccurate or incomplete.
  • You may request deletion of your data when it is no longer necessary for business or legal purposes.
  • You may withdraw consent to receive promotional communications at any time by contacting us.

For any questions or requests related to your privacy and personal data, please contact us at 📧 vibes.zyra@gmail.com.