Refund policy

At Zyra Vibe, your satisfaction is important to us. While we always aim to provide quality products, we understand that certain situations may require refunds. This policy clearly explains when and how refunds are processed.

Refund Eligibility

• Refunds are only applicable if a replacement item is not available for your order.
• If an order includes multiple items and one or more items cannot be fulfilled, the available items will still be shipped, and the refund will be provided for the unavailable portion.
• Refunds will not be issued for items that fall outside the eligibility criteria set out in our Exchange Policy.

Refund Processing Time

• Once a product is returned and verified, the refund process will begin.
• The verification process includes checking the product’s condition, packaging, and compliance with return guidelines.
• Refunds will typically be processed within 2 working days after verification has been successfully completed.

Refund Method

• Upon approval of a refund, the amount shall be settled through the original payment method used at the time of purchase.
• Refunds will be processed after review and may take a few business days to reflect, depending on your payment provider.

Important Considerations

• Refunds cannot be processed until the returned product is received, inspected, and confirmed to meet eligibility requirements.
• Any misuse of the refund policy may result in cancellation of refund privileges for future purchases.

For any refund-related questions, please write to us at 📧 vibes.zyra@gmail.com.